solobrandin

Policy

Thank you for choosing our software. We are committed to providing top-tier digital products and exceptional support to our valued customers. To maintain transparency and ensure a clear understanding of our policies, we encourage all users to read this No Refund Policy carefully before making a purchase. By purchasing and activating a license key, you acknowledge and agree to the terms outlined below.

1. No Refunds After Activation
Once a license key has been purchased and activated, we do not provide refunds under any circumstances. Activation permanently associates the license key with your account and device, making it non-transferable and irreversible. Please ensure that you have thoroughly reviewed the product specifications, system compatibility, and features before completing your purchase.

If you encounter any issues with our software, we encourage you to reach out to our support team for troubleshooting assistance before requesting a refund. However, refunds are not granted even in cases of:

Change of mind or dissatisfaction after purchase.
Failure to read product descriptions, system requirements, or terms before buying.
Incompatibility due to user’s system, software, or third-party services.
Issues caused by misuse, modification, or interference with the software.

2. Key Recovery Policy
We understand that users may encounter situations where they lose access to their license key due to device reformatting, accidental deletion, or hardware failure. In such cases, we offer a key recovery service under the following conditions:

The user must provide verifiable proof of purchase.
Recovered keys can only be used on the same or replacement device.
Each license key is limited to a specific number of recoveries as per our fair-use policy.

Users who abuse the key recovery system or attempt to transfer their key to unauthorized devices may have their accounts flagged and suspended without notice.

3. 24/7 Customer Support Access
We offer round-the-clock customer support to assist users with technical issues and inquiries. However, access to support is subject to the following conditions:

Users with an active account balance are eligible for instant 24/7 customer support.
Users with a $0 account balance may experience response times ranging from 5 hours to 1 day.
Support is strictly limited to issues directly related to our software and services.
We do not provide assistance for third-party software, hardware, or external services.

To ensure efficient assistance, users should provide clear details about their issue, including error messages, screenshots, and a description of the problem.

4. User Responsibilities
Before purchasing, activating, and using our software, users are responsible for:

Confirming system compatibility and ensuring their device meets the software’s technical requirements.
Providing accurate payment and account details during checkout.
Understanding that the license key is for personal or business use only and cannot be resold or transferred.
Reading and agreeing to all terms and conditions stated in this policy.

Failure to comply with these responsibilities does not constitute grounds for a refund.

5. Unauthorized Usage & License Violations
To maintain fairness and protect our intellectual property, we have strict measures in place to prevent unauthorized use of our software. The following actions are considered violations of our licensing terms:

Sharing, reselling, or distributing license keys to third parties.
Using unauthorized software modifications or attempting to bypass license activation mechanisms.
Attempting to reverse-engineer, decompile, or tamper with our software.
Using our software for illegal, unethical, or fraudulent activities.

Users found in violation of these terms may have their license revoked without prior notice and will not be eligible for refunds or key recoveries.

6. Third-Party Support Requests
For security and privacy reasons, we do not provide support to third-party individuals or entities on behalf of a user. Only the registered account holder or an authorized user can request assistance related to their license. Unauthorized third-party requests will be denied.

7. Fraudulent Chargebacks & Dispute Policy
Initiating a chargeback or payment dispute after purchasing and activating a license key is considered fraudulent activity. Our policy regarding chargebacks includes:

Immediate suspension of the associated license key upon chargeback initiation.
Permanent ban from purchasing any future products or services from our platform.
Reporting of fraudulent chargeback attempts to relevant financial institutions.

If you encounter any issues with your purchase, we encourage you to contact our support team instead of filing a dispute.

8. Acceptance of Policy
By purchasing, activating, and using our software, you confirm that you have read, understood, and accepted the terms of this No Refund Policy. If you do not agree with any of these terms, please do not proceed with your purchase.

For any inquiries, please contact our support team before completing your order.

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